Frequently Asked Questions
Please note once the Canada Post Delivery Status is “Delivered” , we will no longer reasonable for the item ! unless its show “Delivered” to the wrong city.
Thank you for understanding
Please note we can only send store credits back when order is cancelled but payment has already sent, wedo not send any money back
Thank you for understanding
If you order and send payment before 12 Noon PST, it Will ship the on the SAME Business day, after that will be NEXT Business day.
If you pay for your order on Friday after Noon PST, Saturday or Sunday it will be shipped the following Monday.
We do not and can not ship outside of Canada. We are here to deliver premium cannabis products from local Canadians members
Please note Canada Post Shipping Cost Has Increased.
Shipping fees are $20 for orders $250 and under and Free Shipping after $250
XpressPost Shipping is about 2-4 BUSINESS days ship within Canada
Canada Post has an internal scanning system that generates tracking info. There are sometimes delays or items can miss scans. Although generally, packages arrive within a day or two after their estimated delivery date. Sometimes Canada Post dont even scan the product until reached its destination. We will try our best to help and support the issues.
Your order should arrive no more than 2-3 business days from the estimated.we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen AFTER the investigation (Investigation takes 10 business days) then we replace it for free ONCE . No refunds will be issued. Please be patient with us as we do this. We want you to get your package!
If you made address mistake we no longer resend packages, we thank you for the understanding !
There are 3 likely scenarios as to why this is happening:
a) the postal worker put it in the wrong mailbox, OR
b) what may happen is that a worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
c) Possible put it at the side door of the resident unit depend on your location and area
If you’re tracking your package on the Canada Post website and it looks like it’s going to the wrong city, it’s could most likely due to human error at Canada Post.
Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routeing error and subsequent delay of 1-2 days.
If it is an error mistake on our part (wrong address), we will send out a replacement order ASAP, at no cost to you.
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Therefore please kindly wait 24 hours and the tracking should be correct. If it does not, please email us and we are more then happy to help our client.
We are located in BC, Canada and we can ship to anywhere in the Country as long as you are over 19 years of age.